Last Updated: November 2, 2026

Great coffee should be simple to get and easy to love. Here's how your order reaches you, and what we do if anything falls short.

Shipping & Delivery

Nothing sits on a shelf. Every bag is roasted to order in small batches and shipped fresh, never from warehouse stock.

• Ships fast: Your order ships within 1–3 business days, usually the same day it's roasted.
• Arrives soon after: Most orders arrive within 2–5 business days after they ship.
• Where we ship: Within the United States only, for now.
• Shipping cost: One flat rate, shown at checkout before you pay.
• Tracking: We'll email your tracking link the moment your order ships.
• Subscriptions: Every delivery is roasted to order after it renews and ships on the same timeline.

Delivery times are carrier estimates and can shift with weather, carrier delays, or other things outside our control.

Managing Your Subscription

Subscriptions stay flexible. Skip, pause, change, or cancel anytime from your account, or email us at support@spinecoffeeclub.com at least 24 hours before your next renewal.

30-Day Money-Back Guarantee

Your first order. Love the coffee or your money back.

Try us with confidence. If your first order isn't for you, we'll refund it, and there's no need to send the coffee back.

• Who it's for: Your first order from spinecoffeeclub.com, whether it's a one-time order or your first subscription delivery. One refund per household (same shipping address, payment method, or email). We reserve the right to deny requests that appear abusive or duplicate.
• When to ask: Within 30 days of delivery, based on carrier tracking.
• How to ask: Email support@spinecoffeeclub.com with your order number and a quick note on why it wasn't for you.
• What's refunded: The price you paid for the coffee. Original shipping fees are non-refundable.
• How fast: Refunds are processed within 2–3 business days of our reply, back to your original payment method. Your bank may take a few extra days to show it.
• No strings: Requesting a refund never requires you to stay subscribed. You can cancel anytime.

Orders placed on Amazon follow Amazon's return policies and aren't covered by this guarantee.

Make-It-Right Promise

Every order. Every time.

Our promise covers every order: your first, and every repeat or subscription order after it. If something goes wrong on our end or in transit, we'll send a replacement at no cost to you.

We'll replace your order if:

• Wrong order: We sent a different coffee or grind than you ordered.
• Stale or defective: Your coffee arrives stale or with a quality problem.
• Damaged in transit: Your package or bag arrives damaged.
• Lost or stolen: Your package is lost in transit, or marked delivered but stolen or never received.

How to request a replacement:

• Wrong, stale, defective, or damaged: Email support@spinecoffeeclub.com within 7 days of delivery, based on carrier tracking. Include your order number and a photo of the product (plus the box, for damage).
• Lost or stolen: If tracking hasn't updated for 7 days, or your order hasn't arrived within 15 business days of shipping, email us with your order number. Please reach out within 30 days of your ship date.
• Marked delivered but not received: Packages are occasionally marked as delivered a little early. Please allow 48 hours, and check with neighbors, your mailroom, or any safe spots around your door. If it still hasn't arrived, email us within 7 days of the date it was marked delivered, and we'll take it from there.

Once we confirm the issue, your replacement ships as quickly as possible.

A Few Things We Can't Cover

Please double-check your order before checkout. Free replacements and refunds don't apply to:

• Wrong address: If a shipping address is incorrect or incomplete, reshipping or a new order is at your cost.
• Wrong item ordered: If you order the wrong coffee, grind, size, or quantity, a new order is at your cost.

Returns

Coffee is a perishable food, roasted fresh for you, so we don't accept returns or exchanges. Please don't mail coffee back to us. Our Money-Back Guarantee and Make-It-Right Promise take care of you without sending anything back.

We're Here to Help

Questions about an order, shipping, or a refund? Email us at support@spinecoffeeclub.com. We're always happy to help.