Last Updated: June 25, 2026

SPINE COFFEE CLUB LLC ("Spine Coffee Club," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use our website, purchase products, subscribe to our services, contact us, or otherwise interact with our website and services (collectively, the "Services").

Our website allows customers to purchase coffee directly from us. In addition, certain products featured on our website may include links to our official Amazon listings, where purchases are completed through Amazon.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information.

Information You Provide

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Company name (if applicable)
• Account login information (if customer accounts are enabled)
• Order history
• Customer support communications
• Any other information you choose to provide

Payment Information

When you make a purchase through our website, payments are securely processed through Shopify Payments and/or other authorized third-party payment providers.

We do not store or have access to your complete credit card, debit card, or other payment account information. Payment information is processed securely by our payment providers in accordance with applicable payment security standards (PCI DSS).

Device and Usage Information

We may automatically collect certain information when you use our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Referral URLs
• Pages viewed
• Time spent on pages
• Purchase activity
• Website interaction and browsing behavior

Cookies and Similar Technologies

We use cookies and similar technologies to:

• Operate and improve our website
• Remember your preferences
• Maintain shopping cart functionality
• Analyze website traffic and performance
• Measure advertising effectiveness
• Personalize your shopping experience

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

How We Use Your Personal Information

We use your personal information to:

• Process and fulfill orders
• Process payments
• Ship products
• Send order confirmations and shipping updates
• Manage customer accounts
• Manage subscriptions, where applicable
• Respond to customer inquiries
• Provide customer support
• Improve our products and Services
• Personalize your shopping experience
• Detect and prevent fraud or unauthorized activity
• Maintain website security
• Send promotional emails and marketing communications where permitted by law
• Comply with legal and regulatory obligations

Marketing Communications

If you subscribe to receive marketing communications, we may send you emails about:

• New coffee releases
• Product launches
• Promotions and special offers
• Company news

You may unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.

How We Share Your Personal Information

We do not sell your personal information.

We may share your personal information with trusted third-party service providers that help us operate our business and provide our Services, including:

• Our ecommerce platform provider (Shopify)
• Payment processors
• Shipping and fulfillment providers
• Email marketing providers
• Website analytics providers
• Fraud prevention and security providers
• Professional advisors
• Government authorities or law enforcement when required by applicable law

These service providers are authorized to use your personal information only as necessary to provide services on our behalf.

Amazon Purchases

Some products featured on our website may link to our official Amazon listings.

If you choose to purchase a product through Amazon, you will be redirected to Amazon.com to complete your purchase. Information collected during purchases made on Amazon is governed by Amazon's own Privacy Notice and Terms of Use.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill customer orders
• Provide our Services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When personal information is no longer required, we securely delete or anonymize it where appropriate.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Request a copy of your personal information, where applicable
• Opt out of certain marketing communications
• Exercise other rights available under applicable privacy laws

To exercise your rights or ask questions about your personal information, please contact us using the information below.

Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will promptly delete that information.

International Visitors

Our Services are operated from the United States. If you access our website from outside the United States, you understand that your personal information may be transferred to, stored, and processed in the United States.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or Services. Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

SPINE COFFEE CLUB LLC

82 Wendell Ave., Ste. 100

Pittsfield, MA 01201

Email: support@spinecoffeeclub.com